If you have an emergency and need FIRE, POLICE or AMBULANCE SERVICES, call 000 from ANY public telephone or mobile telephone for free. Tell the operator you need ambulance, fire or police emergency assistance. Make sure you give your name and location. Emergency 000 lines are only for emergencies and not for general medical assistance.

• Lifeline (for all ages): Call 13 11 14 or visit https://www.lifeline.org.au/ for access to 24-hour crisis support and suicide prevention services.
• Beyondblue: Call 1300 22 4636 or visit https://www.beyondblue.org.au/ to get 24-hour support for mental health issues.
• Domestic Violence Line: Call 1800 656 463 for 24-hour telephone crisis counselling for women.
• MensLine Australia: Call 1300 78 99 78 or visit https://mensline.org.au/ for telephone and 24/7 online counselling support for men with emotional health and relationship concerns.
• Link2Home: Call 1800 152 152 for free 24-hour housing/homelessness support.
• NSW Victims Access Line (VAL): Call 1800 633 063 for free support during Monday to Friday, 8am to 6pm.
• Multicultural Problem Gambling Service (MPGS) for NSW: Call 1800 856 800 or visit https://www.dhi.health.nsw.gov.au/mpgs for free counselling on probelm gambling.
• NSW State Emergency Service (SES): Call 132 500 for emergency help with a damaged roof, rising flood water, trees fallen on buildings, or storm damage.
• Suicide Call Back Service (for ages 15 years and over): Call 1300 659 476 or visit suicidecallbackservice.org.au for immediate and 24/7 telephone counselling and support in a crisis.

In an emergency situation, and to report any incident or allegations of neglect, violence, sexual, physical or other abuse, younger overseas students can call the:

• WCE Welfare Guardian: Call 0406 290 244 for 24-hour support.
• Child Protection Helpline: Call 13 2111 (NSW) and +61 2 9765 5117 for 24-hour support.
• Kids Helpline: Call 1800 55 1800 or visit https://kidshelpline.com.au for Australia’s free 24/7 phone and online counselling service for young people aged 5 to 25.
• Suicide Call Back Service (for ages 15 years and over): Call 1300 659 476 or visit suicidecallbackservice.org.au for immediate and 24/7 telephone counselling and support in a crisis.
• Lifeline (for all ages): Call 13 11 14 or visit https://www.lifeline.org.au/ for access to 24-hour crisis support and suicide prevention services.

If the service you are looking for is not listed, please ask at Reception.

If you need medical help, make an appointment to see a doctor, also known as a general practitioner (GP), at your local medical centre. You should go to a medical centre that can send the bill directly to your OSHC insurance provider. This is called “bulk billing” and means you will only have to pay the difference between what is owed to the doctor and what your OSHC will cover. GPs can help with minor illnesses, and offer general medical advice. In cases of medical emergency, you should immediately go to the emergency department of your nearest hospital, where medical staff can provide you with urgent attention. If you go to a private hospital, be aware that not all their services will be covered by your OSHC, so you may have to pay extra for these services. Contact your OSHC provider for more details. If you would like to know where the nearest GP is, please ask at Reception

International students can seek legal advice in relation to immigration, discrimination and many other matters. You can access legal advice and assistance for free or at a minimal cost.

• Redfern Legal Centre’s International Student Legal Service gives free, confidential legal advice to international students in NSW. Visit https://rlc.org.au/our-services/international-students or call 02 9698 7645.
• Legal Aid New South Wales: helps people with their legal problems through a range of services. Visit https://www.legalaid.nsw.gov.au/ or call LawAccess NSW for legal help on 1300 888 529 from Monday – Friday between 9am – 5pm (excluding public holidays).
• UNDER 18: Legal Aid Youth Hotline: Call 1800 10 18 10 for legal advice and information for young people under 18. Open 9 am to midnight on weekdays, and 24 hours on Friday to Sunday and public holidays.